Privacy Policy

At Attic to Basement Pest Control (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pest defense and related home services throughout Durham, NC, and the broader Triangle area of North Carolina.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or provide personal information to us.

Information We Collect

We collect personal information that you voluntarily provide to us when you request a free quote, schedule an inspection, contact customer care, or otherwise interact with us. This information may include:

• Contact Identification: Full name, telephone number, and email address.
• Property Details: Residential or commercial service address, city, and postal code.
• Service Request Information: Specific pest concerns, affected structures (e.g., attic, crawlspace, perimeter), property characteristics, and notes submitted through our free inspection or contact forms.
• Website Usage Data: Basic technical and browsing data automatically collected when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the personal information we collect for straightforward business operations, including to:

• Respond directly to your inquiries and deliver price quotes or treatment estimates.
• Schedule, confirm, and perform on-site pest inspections and pest management services.
• Provide customer service, answer technical questions, and follow up regarding ongoing defense plans.
• Maintain internal records and verify service agreements.
• Analyze website traffic and engagement to optimize site speed, accessibility, and user experience.

Sharing of Information

We do not sell, rent, trade, or otherwise commercialize your personal information to third parties. We share your data only in the following limited circumstances:

• Essential Service Providers: Trusted third-party vendors who assist us in operating our website, hosting server infrastructure, or processing communications, provided those parties are obligated to keep your data confidential.
• Legal Compliance & Protection: When required by federal, state, or local law, court subpoena, or government regulation, or when necessary to protect the rights, property, and safety of Attic to Basement Pest Control, our customers, or the public.

Cookies and Analytics

Our website may use cookies, web beacons, and standard tracking technologies to monitor site navigation, remember your preferences, and gather aggregate usage metrics.

Most modern web browsers allow you to manage or disable cookie settings. Please note that disabling cookies may affect the display or operation of certain interactive features on our site.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we take every reasonable measure to protect your records, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may at any time review, correct, or request the deletion of your personal information held in our records by contacting us directly. If you have previously agreed to receive service reminders or operational updates, you may opt out by replying to any communication or reaching us through the phone or email listed below.

Children’s Privacy

Our services and website are directed to adult property owners, tenants, and business managers. We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a minor without verification of parental consent, we will delete that data promptly.

Changes to This Policy

We reserve the right to revise or update this Privacy Policy at our discretion to reflect changes in our service practices, technology, or legal requirements. Any modifications will become effective immediately upon posting to this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data management practices, please contact us: